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Boosting Sales and User Experience for a Canadian Food Distributor

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Offering Boosting Sales and User Experience for a Canadian Food Distributor

About the Customer

The client is a Canadian food distribution company that distributes high-quality frozen meat and seafood products to restaurants, grocery stores, and other food service establishments. It operates a state-of-the-art facility in Toronto and prides itself on providing its customers with the freshest and highest quality products. The company provides high-quality mouthwatering meat products to its customers, giving them a choice to choose from around 700 items at an affordable price.

Industry

Food Delivery

Services

Design, Development & Launch

Problem

A Canadian food distributor, known for its high-quality frozen meat and seafood, wanted to improve customer experience and sales through an omnichannel strategy. Their existing Shopify website worked well, but they desired native iOS & Android apps while maintaining Shopify as their backend. Here were the key challenges:

Shopify API Throttling: Shopify’s API limits caused performance issues and app freezing.
Multiple API Calls: Fetching data from various APIs slowed down the app.
Offline to Online Transition: The client wanted to encourage in-store purchases through the app.
Marketing Campaign Efficiency: The marketing team needed a way to drive users directly to specific product pages through email campaigns.

Our Approach

Native Mobile Apps: Built native iOS & Android apps that communicated directly with Shopify through a custom middleware.
Performance Optimization: Implemented a middleware layer to cache product data using Redis, significantly reducing API calls and improving app performance.
GraphQL Integration: Leveraged GraphQL to ensure only necessary data was fetched, further reducing API calls and avoiding throttling issues.
Offline to Online Integration: Developed a QR code scanner functionality to connect in-store customers with promotions and new product launches.
Deep Linking: Implemented deep linking (using Branch.io) to allow marketing campaigns to direct users to specific product pages within the app.
Hybrid Checkout: Maintained a smooth user experience with a hybrid checkout approach, seamlessly redirecting users to a web checkout page.