How BigOhTech helped an 11-property, 5-star hotel chain centralize scattered guest feedback into one AI-driven dashboard, turning previously unactionable reviews into a 12% RevPAR increase and measurable gains in guest loyalty.
Custom-Built Exchange Engine Developed a proprietary in-house exchange engine tailored to IGX's trading workflows, supporting both Spot and Auction-based trading.
Operational Ownership & Market Support The platform provided IGX with complete ownership of exchange operations while a dedicated India-based support team enabled rapid issue resolution, regulatory updates, market-watch configuration, and real-time handling of critical market events such as: Auction triggers, Order modifications, Market re-initiation, Session rollovers.
Open Integration Framework Designed a flexible integration layer enabling connectivity with external systems and partners for automating post-trade processes and future ecosystem expansion.
Business-Driven Customization The platform enabled IGX to introduce new business rules, workflows, and regulatory changes without relying on external vendors.
Security & Compliance Given the regulated nature of energy trading, the platform was designed with: Role-based access controls, Secure FIX connectivity, Comprehensive audit trails, Transaction logging, Regulatory reporting support, Operational monitoring and governance controls.
Third-party exchange platform
Fully owned in-house exchange
EST timezone dependency
India-centric operations
Closed architecture
Open integration framework
Vendor dependency for changes
Direct operational control
Limited customization
Business-driven customization
Delayed issue resolution
Real-time operational support
Real lessons from 15+ years of shipping software — practical takes on AI, DevOps, and product engineering, written by the BigOhTech team that builds it for a living. No theory dumps. Just what's working right now, and what to skip.
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