NLU for Intuitive Interactions including FAQ’s, Complaints, AI-Commerce, customer support and engagement : We leveraged Natural Language Understanding (NLU) using our own GPT-3 Engine to accurately identify user intents against supervised training, even for nuanced requests and complaints. This ensures natural and context-aware conversations, mimicking a human assistant which will make it compatible for customer support and engagement.
Seamless WhatsApp Integration: This helped guests to initiate conversations on their preferred platform, WhatsApp, for immediate assistance with bookings, order placement, issue resolution, and more.
Intent-Driven Workflow: Machine learning algorithms power intent recognition, enabling the chatbot to understand user goals and guide them through relevant processes like hotel booking, food order placement, and issue resolution with step-by-step assistance.
24/7 Support and Instant Responses: Customers receive prompt support around the clock, resolving issues quickly and minimizing wait times, leading to enhanced satisfaction.