Generative AI in HR

With the challenges around Staffing, HR professionals are stuck between 2 different routes – finding better talent and cutting costs. Because of the current economic climate, they must constantly think of innovative ways. 

According to a report published by HR research and advisory firm (McLean & Company), the increasing popularity of Generative AI will bring more changes in the workplace, and human resources either have to adapt or prepare themselves for a better future. 

The report stressed a lot, lighting that leveraging the use of Generative AI tools should not be limited to IT or business perspectives; instead, it’s about creating a holistic approach that this technology will bring to an organization. 

Gone are the days when traditional office-based HR played a dominant role; all THANKS TO the power of Generative AI in human resources that is helping recruiters streamline their recruitment processes and provide better experiences to employees. 

This AI-powered technology proves to be a game changer for HR professionals, helping them generate chunks of job descriptions, create performance review templates, or improve the well-being of their employees. 

In a survey conducted by the Human Resource Professional Association, nearly 12% of HR professionals are effectively using Generative AI technology in doing multiple tasks such as crafting job descriptions, doing research, onboarding employees, or automating administrative tasks.  

But this has more to offer in the future! 

In this blog, we will dive deeper to make you understand what Generative AI in healthcare is, its use cases, and its benefits

An overview of Generative AI in human resource 

Generative AI, such as ChatGPT, has vast potential in HR, especially in service-driven domains. It is there to automate repetitive and routine tasks such as recruitment and onboarding. 

HR professionals should know how to use such Generative AI tools to develop better output. 

You can ask ChatGPT to draft an outline for a talent acquisition certificate program, and it will give you great ideas. 

Researchers from McKinsey, Gartner, and Josh Bersin say that Generative AI will transform how recruiters work earlier. 

Whether drafting an outreach e-mail to reach out to a top candidate or creating a career path for an employee based on his past achievements, such AI-powered technology brings more efficiency to work processes. 

With many generative AI tools coming into the market, Generative AI in HR will transform the entire recruitment process. 

What not? 

The future of Generative AI looks even more promising in the coming years as it brings more personalization. Thinking of an organization with many employees and providing customized responses to candidates who applied for jobs is difficult.  

But Generative AI technology smoothens such processes by drafting customized responses for candidates who apply for the job, even if they don’t fit the role. 

From the employee perspective, Generative AI acts as a personalized assistant. Earlier, employees used to rely on their managers about what career options were available to them. 

Now, they can ask career-related questions from an intelligent chatbot (ChatGPT or Google Bard), and it will give prompt replies.  

Even if you request it about planning your learning schedule or what learning experiences you need, it will create a customized plan for you. Isn’t it exciting? 

Use cases of Generative AI in human resource  

1. Automate the recruitment process  

Traditional recruitment processes look cumbersome as recruiters spend hours manually screening the resumes and selecting the right candidate. The emergence of Generative AI in human resources saves time and effort that goes to waste when manually scrutinizing the resume. 

It automates the resume screening process in seconds and picks the top candidates that best fit a particular role based on their skills, qualifications, etc.  

Because Generative AI uses advanced analytics, it filters exceptional high-quality talent that can meet organizational expectations. 

This way, recruiters can devote more time interviewing candidates and focus solely on building better relationships with them. 

2. Employee training and development  

Generative AI is a GOLDMINE for HR professionals to plan customized employee training content and provides a new range of learning experiences. 

According to a recent survey conducted by edX, nearly 800 employees and 800 C–suite executives give fair importance to learning and development programs. They are looking for new opportunities as they feel that skills relevant today might become irrelevant in the coming few years. 

Furthermore, A recent report from CNBC states that 84% of employees have high-end expectations from employers to come up with customized training and development programs. 

It means that employees are happy to work with those organizations that offer personalized training programs, not just a one-size-fits-all approach. 

So, Generative AI is there to help you out. It will study each employee’s skills, identify the gaps, and design a customized learning curriculum for them, such as what skills they need to master and what certifications they can take on to perform best in their roles. 

Moreover, Generative AI increases training programs’ effectiveness by tweaking the course content depending on individual progress and preferences. 

Thus, it makes the course content more exciting by turning it into a responsive experience, so your employees remain competitive.  

3. Employee Engagement  

A lack of communication and no feedback system make the employees dissatisfied. On the other hand, HR professionals face challenges in understanding how employees are performing and what activities they can plan to increase employee engagement. 

Often, there are cases when HR executives find out that an employee is looking to leave a job and search for another opportunity. They don’t know how to deal with this situation and convince the employees to stay with this organization. 

With Generative AI, HR can identify the patterns of how the employee performs on the job. Such insights will help them decide whether an employee is interested in doing a job, ready for a promotion, or anything else. 

Because Generative AI is trained on vast amounts of data, it can provide insights to HR so they can plan various engagement activities for employees and enhance their overall experience. 

Additionally, it can inform the HR team whether a particular candidate is at risk of leaving the company. Thus, they can think of ways to increase employee engagement and retain their valuable talent. 

4. Performance reviews (Real-time feedback) 

Another use case of Generative AI in HR is that it helps HR professionals to conduct performance reviews. 

Generally, traditional performance reviews occur annually; sometimes, employees receive delayed input, affecting their performance. 

Imagine a scenario where the hiring manager learned that an individual or a team was not performing well, and the quality of projects was not up to the mark. 

In such a case, the HR must consider why an individual’s performance is underperforming. Determining what went wrong with that team/employee could take hours. 

With Generative AI tools, HR executives just need to write prompts comparing the performance of X and Y employees, and it will give you results in a few seconds. This way, managers will better understand where an employee is lacking and suggest employees with critical areas of improvement. 

Managers need not worry about spending more time writing performance reviews; instead, they need to spend more time talking to employees or creating development plans for them.  

5. Create job descriptions quickly 

Most recruiters used to spend hours crafting better job descriptions, which prevented them from focusing on tasks such as interviewing candidates. 

With Generative AI in human resource, writing job descriptions becomes easier as you just feed relevant data into AI, and it will come up with personalized job descriptions based on company standards and needed skills that will attract quality applicants. 

Of Course, it will never replace the human element as HR needs to review those AI-generated job descriptions and give them a final touch so that they align with specific job requirements. 

Advantages of Generative AI in Human Resource  

1. Saves time  

Generative AI saves hiring managers hours by automating repetitive tasks such as analyzing resumes, screening candidates, creating HR-related policies, generating employee performance reports, and so much more. 

According to B2B review research, ChatGPT helps HR professionals by saving 70 minutes a day. In addition, it automates various chores for hiring managers, whether related to conducting interviews, following up with prospects, or creating onboarding material. 

From an employee perspective, Generative AI tools act as a timesaver technique as they can ask repetitive questions such as how to apply for a leave. 

2. Writing job descriptions becomes easy  

Creating customized job descriptions that communicate the right message was tedious for hiring managers. Failure to create job descriptions on time delays the recruitment process.  

If hiring managers takes too much time crafting job descriptions, it would negatively impact the organization. As a result, they will have to wait longer to find high-quality talent, which could lead to project delays.  

Generative AI tools (ChatGPT, Bard) solve this problem by creating hyper-personalized job descriptions tailored for each job.  

Recruiters just need to use specific prompts to get the first draft, and they can edit it later. They need to play with the prompts to get a particular output. 

For Instance – When you ask ChatGPT to create a job description for a data scientist role, it will give you a generic answer. 

While inputting a prompt like this – Write a 600-word job description for this company that belongs to the XYZ industry and mention the exact responsibilities and competencies you need for the specific role, then it will provide you with a better version. 

Thus, recruiting new hires becomes easier as HR professionals get relief from handling these mundane and repetitive tasks.  

3. Employee well being 

Generative AI acts as a booster of employee well-being. It first analyzes employee data from various sources and then develops mental well-being plans, creates mental health resources, etc.  

Besides that, it provides customized recommendations for employees to help them manage their Work-life balance and share strategies to cope with stress.  

Such AI-powered tools monitor the stress level of employees and curate a list of employees who are on the verge of burnout so that HR professionals can take some proactive measures to reduce their workload and improve their well-being. 

4. Performance evaluation 

Earlier, hiring managers used to spend hours coaching managers, doing performance management conversations, and documenting employee performance. 

Generative AI in HR streamlines the performance management process and helps hiring managers write performance goals on the go. 

Wrapping up  

Now, you understand that when HR professionals use this technology entirely, they will not be replaced.  

Instead, this AI-powered technology enhances human capabilities and helps them make better decisions in the future. 

This powerful technology isn’t just saving hours for HR professionals by automating routine tasks and screening candidate interviews; instead, it is helping them minimize human errors.   

At BigOhTech, we provide intelligent AI/ML solutions for businesses to help them make smarter decisions.  

We have 20+ certified AI/ML experts and are here to help you create AI-driven apps that drive your business growth by 73%. 

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They needed an app that could provide real-time analysis of players and game-related updates in real-time.  

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