Our IT support and maintenance services minimize risk, ensure reduced costs and improve ROI by not letting maintenance costs eat into the development budget.
We adopt an advanced approach inclusive of on-call production support, proactive maintenance, enhancements, bug-fixing, user support & training. We also provide support and maintenance plans that account for expected and unexpected software issues across a range of devices and systems.
We do modifications that are essential to the operating functions. We make changes in the data format, reconfigure hardware & integrate new OS.
Our support team fixes errors in the enterprise app. Our services include eradication of bugs, setting glitches with core algorithm- logical, coding & design errors.
Our team analyzes the future needs of the business & probable concerns based on client’s feedback. We plan & incorporate solutions to meet future needs.
We do rigorous modifications for the enterprise software before its launch. Our support services help you refine your software.
BigOh provides top notch maintenance services to fix your bugs and ensure that your applications work smoothly.
Take advantage of our expertise in the code review process and find recommended solutions to potential issues.
IT maintenance refers to ensuring the availability and monitoring of the servers and the applications running on those servers. This involves installing and updating regular updates and patches on the system, monitoring logs and routine server maintenance activities.
On the other hand support services includes assistance being provided to end to end user of the application or the system. This can include wide range of activities such as troubleshooting problem, installing desired hardware and software, and guiding the end users on how to use an application.
In case you are experiencing P1 issues on the application, we do provide support for such activities after hours and even on holidays. Please refer to the plan for more details.
Here are the few steps that we ensure to maintain the security and privacy of the systems:
Here are the steps that we follow :
Monitoring : Proactively monitor the server and identify the issues earlier only before they become critical.
Regular maintenance and Upgrades : Ensure that the regular maintenance, upgrades and patches are being installed to keep the system updated and functioning smoothly.
Maintain Proper Documentation : All the necessary logs and key finding needs to be documented in a structured manner. This enable the relevant stakeholders to take a proper action and approach to the issues that were identified.
Risk assessment : Continuously monitor risk and identify all the potential vulnerabilities that can take place in the servers on which the applications are being hosted.